The contract between the Client and Antara Agencia de Viajes E. I. R. L.
a. To secure a booking with Antara Agencia de Viajes, the client must make reservations in advance. All flights (domestic and international) and Inca Trail bookings have to be paid 100% in advance to secure spaces. Cruise bookings are subject to special deposit policies depending on the boat. The deposit is non-refundable. Clients booking by telephone fax or email will be deemed to have read the booking conditions.
b. A booking is accepted and becomes definite from the date Antara Agencia de Viajes has received the client’s deposit. It is at this point that a binding contract between Antara Agencia de Viajes and the client comes into existence.
c. The contract is between Antara Agencia de Viajes and the Client, which includes all persons named on the booking form. The person signing the booking form warrants that he/she has full authority on behalf of all the persons whose names appear thereon and confirms that all such persons are fully aware of and accept these conditions.

Payment
a. The balance of the amount due must be paid to Antara Agencia de Viajes no later than 45 days before departure (different policies may apply for cruise bookings). In case of non-payment of the balance by the due date, Antara Agencia de Viajes will treat the booking as cancelled by the Client.
b. In the case of bookings made within 45 days of the departure date, the full amount of package price has to be paid at once.
c. Payment can either be made by wire transfer, direct deposit, check, or credit card. Antara Agencia de Viajes accepts  a bank transfer all wiring and transfer costs should be assumed by the Client.
d. All prices are United States Dollar based. All quoted Euro and Pound prices are referential and for the convenience of the Client. The Client can choose to pay in Euros or Pounds; however, if the amount in Euros or Pounds that is quoted is more than 4% below the amount based on the original dollar price and exchange rate of the day of payment, the amount paid in Euros or Pounds will be recalculated based on the exchange rate of the day of payment.
e. Our prices do not include Peruvian sales taxes. Those exempt from paying this tax must meet the legal standards. For an exemption from the IGV (General Sales Tax) the visitor (guest) must prove he or she meets the international treaty standards honored in Peru by showing a passport, driver’s license or national identity card. Please not that visitors who have stayed in Peru longer than 60 calendar days are no longer exempt from IGV (General Sales Tax). Also please make sure that your identity documents are legible and note that the TAM (Andina Migration Card) cannot substitute a passport.

Changes by the Client
Any changes to the original booking must be confirmed by the person signing the booking form. For any change by the client to the itinerary after receiving a confirmed Travel Program from Antara Agencia de Viajes, a $35 changing fee will be charged plus any costs or charges which are incurred or levied by our suppliers as a result of the amendment. While every reasonable effort will be made to accommodate changes and additional requests, their availability cannot be guaranteed.

Substitution of Client
If any member of your party is prevented from traveling, it may be possible to transfer the booking to another suitable person, provided that written notice is given at least 30 days prior to departure. An administration fee of 50 US$ will be levied plus any costs imposed by Antara Agencia de Viajes suppliers.

Cancellation by the Client
The Client may cancel the booking at any time provided that the cancellation is communicated to Antara Agencia de Viajes in writing. Payments for flights, cruises and Inka Trail bookings are non-refundable due to airlines and operators´ policies. All other reservations cancelled less then 45 days prior to the departure date of the tour are subject to the following cancellation fee:

In case part of a booking is cancelled, the remaining party may have to pay additional charges (e.g. under-occupancy, or single room supplements). In case of postponing the trip, an administration fee of 10% of the trip price will be charged plus the amount already spent on non-refundable subcontracted services. The remaining amount may be used toward future travel with Antara Agencia de Viajes.

Changes and Cancellation by Antara Agencia de Viajes
While Antara Agencia de Viajes will use its best endeavors to operate all tours as advertised, by entering into this contract the Client accepts that it may prove necessary or advisable to vary or modify a tour itinerary or its contents due to prevailing local conditions. Antara Agencia de Viajes reserves the right at any time to cancel or change any of the facilities, services or prices (including flights, accommodation or other arrangements) and to substitute alternative arrangements of comparable monetary value without compensation and accepts no liability for loss of enjoyment as a result of these changes.
If a major change is known to us, the Client will be told at the time of the booking.
If a major change becomes necessary after booking Antara Agencia de Viajes will inform the Clients as soon as reasonably possible.

Surcharges
Should any price increase, Antara Agencia de Viajes will absorb the price increase only if the price increase is less than 4% of the total package price. If the increase is more then 4%, the client will be surcharged 100% of the difference with the original price. When booking less then 6 months in advance, this 4% limit will reduce to 2%.

Passport, Visa and Vaccinations
It is the responsibility of the Client to be in possession of a valid passport, visa permits, inoculations and preventive medicines as may be required for the duration of the tour. Information about these matters or related items is given in good faith but without responsibility on the part of Antara Agencia de Viajes.

Age, Fitness and Participation

Local laws

Illness or disability
Anyone suffering from illness or disability or undergoing treatment for any physical or medical condition must declare the true nature of such condition at the time of booking and make arrangements for the provision of any medication or other treatment which may be required during the tour. Failure to make such disclosure will constitute a breach of these booking conditions and result in such persons being excluded from the tour in which case all monies paid will be forfeit.
If the chosen holiday includes a cruise or excursion or transfer by boat of any sort the Client must make it known at the time of booking if he/she is unable to swim. This will not prevent the Client from participating in the tour but will enable Antara Agencia de Viajes to take additional precautions for the Client’s safety at such times as may be appropriate.

If the Client has a Complaint?
If the Client has a complaint about any of the tour arrangements he/she must bring it to the attention of the tour leader or other representative of Antara Agencia de Viajes at the time so that they may use their best endeavors to rectify the situation. It is only if Antara Agencia de Viajes is made aware of any problems that there will be the opportunity to put things right. Complaining to Antara Agencia de Viajes as a problem arises during your trip will allow us to remedy the situation or facilitate compensation. Should the problem remain unsolved, a complaint must be made in writing to Antara Agencia de Viajes within 28 days of the completion of the holiday.

Flight Bookings
Antara Agencia de Viajes will use its best endeavors to ensure that all flight prices are correct at the time that they are quoted. Airlines reserve the right to amend or withdraw fares without prior notice. Once a deposit is paid on an airfare, it guarantees that a booking is being held for you, it DOES NOT GUARANTEE the fare. The fare can only be guaranteed when the flight booking has been paid for in full and a ticket has been issued. Flight bookings cannot be transferred.
The flight times given by Antara Agencia de Viajes are for general guidance only and are subject to change. Up-to-date flight times will be shown on the tickets. The Client must check the tickets very carefully immediately upon receipt of the latest timings. Antara Agencia de Viajes will endeavor to inform the Client as soon as possible in the event of any flight alteration. Details of airlines are also subject to change. Such alterations do not constitute a significant change to the trip arrangements and will therefore not be entitled to cancel without paying the normal charges as a result.
Antara Agencia de Viajes cannot be held responsible for any delay to your flight whether this delay is caused by adverse weather conditions, the action of air traffic controllers, airport authorities or (local) governments, the rescheduling of flight times by the airline, mechanical breakdown, strike, industrial action or any other reason.

Our responsibility
Antara Agencia de Viajes cannot guarantee the accuracy of any hotel, resort or other leaflet which is not published by them but may be supplied as an additional service to the Client.
Antara Agencia de Viajes accepts responsibility for ensuring that the vacaction which the Client books with them is supplied as described in the final version of the travel program the Client will receive upon arrival and the services reach a reasonable standard.
Antara Agencia de Viajes acts only in the capacity of an agent upon the legal conditions that, while exercising every possible precaution, it is not responsible for injury, sickness, damage, loss, additional expenses, accidental delay, or other irregularities which may be caused either through willful or negligent acts or omissions made by the companies or individuals providing or engaged in transportation, accommodation or other services related to the accomplishment of the tour, or through natural disasters, social upheavals or other causes.